The Bespoke Tailor Terms of Business

The Bespoke Tailor, as its name suggests, is a specialist designer and creator of gentleman’s garments.  We provide a visiting tailor service and can meet you in any of our locations by appointment or at your home, work or within our showroom locations. All purchases of goods and services from us are subject to the terms and conditions set out below.  Acceptance of our quotation constitutes acceptance of these terms also. Acceptance of terms is granted either by the purchase of goods or in writing with the intention of purchase of goods.


In these Terms and Conditions (“Terms”), the following words and phrases shall have the following meanings:

“You, your”

means the person, firm or company who purchases Goods from Us;

“We, Us, Our”

means The Bespoke Tailor Limited.


means the contract between Us and You which shall be deemed to incorporate these Terms;


means any goods agreed in the Contract to be supplied by the Company to the Buyer;

“Place of Delivery”

means the place to which the Goods are to be delivered.

In these Terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.

The Contract

The Contract shall be on these Terms to the exclusion of all others. No terms and conditions contained in any confirmation of order, purchase order or other document provided by You or verbally, will form part of the Contract.

Price and Payment

(i) The price for the Goods shall, unless otherwise agreed, be the price identified by Us to You and set out in at the time of the initial consultation and clarified in writing.  Indicative prices can be seen on our website The price for the Goods shall be displayed inclusive of VAT but exclusive of all and any costs of carriage and insurance which the Buyer shall pay in addition. We reserve the right to make an additional charge for last minute or repeatedly cancelled / postponed meetings at a rate of £350 per day.

(ii) Payment for shirts shall be made in full and upon the order for the Goods being placed.  As regards suits and overcoats, a deposit of 50% of the order value shall be due when you select the cloth that you want Us to use. Work will not commence until you have approved the design proposal and payment of the deposit has cleared into our account. The remaining balance is payable at the final fitting.  

(iii) It is understood that the initial deposit is wholly non-refundable.

(iv) Payment can be made by cheque, cash or credit card.  Payment shall not be deemed to have occurred until We have received cleared funds.

(v) On the rare occurrence that there might be a delay (for example you not being able to attend fitting within a reasonable time frame) which causes a full VAT quarter to pass by during the period of the commission, we reserve the right to charge the full remaining balance using the method used for the deposit. A final receipt will be sent once payment is completed. This will not affect any other rights you have under this agreement.

(vi) Any additional charges unknown at the time of the undertaking of work, for example shipping costs, will be charged at the time when such fees are understood. These charges will be applied at the rate of the third party supplier costs.

Cancellation Policy

As all orders are made to you measurements, styles and specifications; or otherwise modified to your requirements; you may only cancel your order by agreement in writing by The Bespoke Tailor Limited.

To cancel any order, you must inform us of such cancellation in writing and await full acceptance from The Bespoke Tailor Limited.

Our Cancellation Charges are found below based on the work and time undertaken at certain times throughout the process:

(i) Cancellation After Initial Appointment And Awaiting or Arrival Of Cloth: 50% of order value.


(ii) Cancellation After Arrival Of Cloth And During Cutting: 65% of order value.


(iii) Cancellation After Arrival Of Cloth And Completion Of Cutting: 75% of order value.


(iv) Cancellation After Arrival Of Cloth, Completion Of Cutting Of Pressing and awaiting fitting: 100% of order value.


All garments bought using our bespoke service are non refundable. Because all made-to-order garments are made specifically for you, they are exempt from any exchange or refund policy. If you have any queries about your sizing or cloth choice, please speak to us prior to place your order.


We offer a bespoke tailoring service.  As such, you recognize that the time that it will take Us to make the Goods will vary and be dependent upon such matters as the availability of cloth and your ability to attend fittings.  In general terms, shirts will usually be made within 4 weeks and overcoats and suits within 10 weeks. In each case, this time commencing from the receipt of cloth by Us.  We shall do our best to keep you updated with the anticipated date of delivery of the goods but understand that times may vary through the process.

We shall not be held responsible for any delays to the completion of Goods.

Risk in and Ownership of the Goods

Risk in the Goods shall normally pass to You on delivery unless you have asked Us to hold onto goods on Your behalf in which case risk passes to You at the point that you instruct us to hold them for you. However, ownership in the Goods shall not pass to You until We have received in full in cleared funds all sums due to Us in respect of the Goods

Until ownership of the Goods has passed to You, You shall:

(i) hold the Goods on a fiduciary basis as Our bailee;

(ii) store the Goods separately from all Your other goods or those of any third party in such a way that they remain identifiable as Our property;

(iii) not destroy or deface any identifying mark on the Goods or their packaging;

(iv) maintain and store the Goods in satisfactory condition insured with Our interest noted on the policy where required by value, and hold any proceeds of such insurance on trust for Us and not mix them with any other funds.


We warrant that the Goods are of satisfactory quality. If You wish to make a claim under this warranty, You shall give written notice to Us within 30 days of the discovery of the defect and give Us a reasonable opportunity to inspect the Goods.  Our liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of such Goods. Warranty claims can only be made within 6 months from the date of completion. We can give no assurance or warranty that cloth used in manufacturing the Goods will be identical in colour, shade or texture with any sample you select.  

Returns Of Accessories.

Since the process that we follow, at Your instruction, is one involving your careful consideration, We shall therefore only accept returns for Goods which are damaged or defective prior to final hand over.  It is your responsibility to check the goods thoroughly prior to hand over. All goods returned to Us will only be accepted subject to the following terms and conditions:-

(i) Returned Goods must be returned within the warranty period set out in clause 6;

(ii) No refund or replacement can be made against Goods which cannot be confirmed as coming from You as the person who is returning them;

(iii) Goods must be returned complete, including where appropriate all packaging in an acceptable condition. We will not refund carriage costs;

(iv) Returned Goods must be returned to Our address stated on the accompanying invoice.  We cannot be responsible for any Goods which are returned but lost in transit.

Limitation Of Liabilities

Our liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the original price of the goods.  Under no circumstances will We be liable to You for any consequential, indirect or economic loss.

Data Protection And Privacy

Where we collect Your personal data it will only be used in accordance with the Data Protection Act 1998.  We shall not share it with any third party. We may use this data to contact you for any future marketing, advertising and promotional purposes. You have the right to ask us for a copy of the information we hold on you for which we may charge a small fee, and to correct any inaccuracies.

You may find links to third party websites on our website. These websites are generally and typically subject to their own privacy policies which You should check. We do not accept any responsibility or liability for those websites.

Force Majeure

If We are subject to circumstances outside Our reasonable control, including but not limited to war, insurrection, riot, fire, industrial disputes,  civil commotion, terrorism, pandemics or act of god We shall notify You and such notification shall have the effect of suspending Our obligations under this Contract until We notify you that the event of Force Majeure no longer applies.


If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect.
These Terms shall be governed by and interpreted solely according to English Law and the parties submit to the exclusive and sole jurisdiction of the English Court.